Terms and Conditions
Last updated: October 27, 2026
Welcome to Camarai. This document contains the Terms and Conditions governing the legal agreement between Camarai (Service Provider) and you (the user). Acceptance of this document and of our Privacy Policy is an indispensable requirement for using any of the features of our platform.
01.Purpose and acceptance
These Terms and Conditions govern access to and use of Camarai, comprehensive management software for hospitality and tourism businesses (restaurants, bars, hotels, etc.) available on web and mobile app (the "Service").
- B2B Customer / Company or Operator: A legal entity or self-employed person who engages and manages an establishment through Camarai.
- B2C Customer / Consumer User: A person who interacts with the system (e.g., scans a QR code to place orders).
- Beta Tester: An account enabled for testing with special conditions and limitations.
By creating an account, using the app or scanning a QR code to place orders, you fully accept these Terms, as well as our Privacy Policy, available on the website. If you do not agree with any of the clauses, you must not use the Service.
02.Description of the Service
Camarai provides core modules including QR order automation, inventory management, sales, staff, expenses, promotions, digital menus and table management. The exact functionality will depend on the subscription plan engaged by the B2B Customer. The Service may integrate with third-party applications, including Meta platforms (WhatsApp, Instagram, Messenger) through their APIs.
03.Conditions of access and use
3.1. Eligibility
The Service is aimed exclusively at persons over 18 years of age with legal capacity to enter into contracts. If you act on behalf of a company, you warrant that you have the authority to legally bind that entity.
3.2. Accounts and passwords
The B2B Customer is responsible for maintaining the confidentiality of its credentials and for all activity that occurs under its account and those of its employees or associates. Camarai shall not be liable for losses or damages resulting from failure to comply with this obligation.
3.3. Prohibited use
The following is strictly prohibited:
- Using the Service for unlawful or fraudulent purposes.
- Entering false or defamatory information, or information that infringes third-party rights.
- Reverse engineering, decompiling, duplicating or attempting to obtain the source code of the software.
- Introducing viruses, trojans or any malicious code.
- Any use that causes damage to or overloads the system or the infrastructure of Camarai or its providers.
04.Intellectual property
4.1. B2B Customer Content
The B2B Customer retains ownership of all content it uploads or generates through the Service (e.g., menus, prices, inventory, data of B2C end customers). The B2B Customer represents and warrants that it holds all the rights necessary to process the data of its B2C Customers.
4.2. Camarai property
All intellectual and industrial property rights relating to the Service (software, source code, design, logos, trademarks, AI algorithms, etc.) belong exclusively to Camarai.
4.3. Ownership of AI output
The output or content generated by the artificial intelligence functions within the Service shall be governed by the license granted to the B2B Customer for its commercial use, provided that such use does not contravene the law.
05.Pricing and billing
5.1. Plans
Access to the core modules requires a subscription plan. Fees and conditions will be visible at the time of purchase.
5.2. Payments
Payments are processed through Stripe (or the provider designated by Camarai). Camarai does not store sensitive card data.
5.3. Prices and refunds
Camarai reserves the right to change prices with prior notice. Payments are non-refundable except where required by law.
06.Liability
Camarai provides the Service "as is". We do not guarantee that the Service will be error-free. Camarai shall not be liable for indirect loss of profits, damage caused by viruses or regulatory non-compliance by the B2B Customer.
Maximum limit: in no event shall Camarai's total liability exceed the total amount paid by the B2B Customer in the six (6) months preceding the claim.
07.Suspension and termination
Camarai may suspend or terminate your account immediately in the event of a material breach, fraudulent activity or legal/administrative requirement.
08.Governing law
These Terms are governed by the laws of Spain. Any dispute shall be submitted to the Courts and Tribunals of the city of Alicante, Spain.
09.General provisions
9.1. Amendments
We reserve the right to amend these Terms. Continued use implies acceptance.
9.2. Invalidity
If any provision is held to be null and void, it shall be deemed severed without affecting the remainder.
10.Identity and contact
ANNEXES: A (beta testers), B (OSS), C (API) — pending development.