Would you like your diners to order their favorite dish, pay in seconds, and share their opinion? Provide your diners with immediate attention and payment without waiting.

Introduction

In the ecosystem of digital hospitality, providing an efficient, multilingual, and frictionless experience is key to attracting, retaining, and nurturing customers. The Customer View of CamarAI represents the first contact of the diner with the digitized restaurant: a completely managed experience through WhatsApp, with no need to download apps. This journey transforms each table into an autonomous, personalized, and scalable point of sale. In this guide, you will learn how this view works, how the customer interacts with the system, and how this layer of automation elevates the dining experience to the next level.

1. Understanding the Customer View in CamarAI

Discovering Service Automation:

The Customer View allows anyone to scan a QR code at the table and access a virtual assistant on WhatsApp, designed to communicate in multiple languages and guide the user throughout their ordering process.

The Role within the Ecosystem:

This view is the bridge between the physical customer and the digital operation of the restaurant, combining accessibility, agility, and smart upselling to enhance satisfaction and the average ticket.

2. Mobile Interaction Flow

Quick Start:

• The customer scans the QR code at the table.

• The CamarAI bot automatically opens in WhatsApp.

• Preferred language and number of diners are requested.

Guided Ordering:

• Visual menus are presented by category (drinks, starters, main courses, desserts).

• The customer selects desired products from interactive carousels.

• Before confirming, automated recommendations are offered (e.g., "Would you like to add bread with aioli?").

Confirmation and Payment:

• The customer reviews their order, selects the cooking type, and can indicate allergies or special notes.

• They select the payment method: cash, card reader, Google Pay, Apple Pay.

• Receipt of order confirmation and estimated time.

3. Features that Empower the Experience

Multilingualism:

Optimized conversation flows in Spanish, English, and German (expandable). The customer can choose their language from the start.

Autonomy and Agility:

Orders without the need for apps or waiting. The customer has control from their mobile.

Smart Upsell:

The bot suggests strategic add-ons based on the chosen menu and common consumption habits.

Opinion and Feedback:

After finishing, feedback is requested via a direct button to leave a review on Google, improving the restaurant's reputation.

4. Transparent and Frictionless Management

Without Staff Intervention:

The entire flow can be completed without waiters, although human assistance can be requested if needed.

Recording and Synchronization:

Orders are automatically integrated into the restaurant's POS and printed in the kitchen without manual errors.

Order History:

CamarAI can learn from past orders and personalize future recommendations for recurring customers.

5. Best Interaction Practices for Customers

Security and Privacy:

The system does not require sensitive customer data. All interaction occurs within the secure environment of WhatsApp.

Visual Clarity:

Images and prices are always visible and clear. There is no confusion about what is ordered or paid.

Multichannel Support:

If there are doubts, the bot can offer help or redirect to a human waiter with just one click.

Conclusion

The Customer View of CamarAI redefines how the experience in a restaurant is perceived. No waits, no misunderstandings, and no language barriers, turning every order into a quick, visual, and efficient interaction. Integrated with WhatsApp, the most used channel in the world, it allows the restaurant to offer a modern and scalable service from day one. With CamarAI, attention begins before the customer raises their hand.